Return Policy for maznun.com
At maznun.com, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied, you may return your item within 14 days of delivery for a full refund or exchange, subject to the conditions below.
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- Return Window: You have 14 days from the date of delivery to initiate a return for a full refund or exchange.
- Item Condition: Items must be returned in their original packaging and in the same condition as received. We reserve the right to refuse returns that do not meet these conditions.
- Non-Returnable Items: The following items cannot be returned:
- Software that has been opened or activated
- Printer cartridges, batteries, and other consumables that have been opened
- Items that have been personalized or customized
- Perishable goods
- Statutory Rights: This returns policy does not affect your statutory rights under UK consumer law. For more information, visit the UK Government Consumer Rights page.
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- Notification Period: If an item is faulty or damaged, you must inform us within 48 hours of delivery.
- Visible Damage: For items with visible damage, you must provide clear photographic evidence. Please send images to support@maznun.com.
- Resolution: We will assess the issue and arrange a replacement or full refund as appropriate.
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To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team at +44 333 050 1626 or support@maznun.com with your order number and reason for return.
- Return Authorization: We will provide a return authorization number and instructions for returning your item.
- Packaging: Securely package the item in its original packaging to prevent damage during transit.
- Shipping: Return the item using the provided instructions and retain your shipping receipt until the return is processed.
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- Faulty or Damaged Items: We will cover the cost of return shipping.
- Other Returns: For returns not related to faults or damage (e.g., change of mind), the customer is responsible for return shipping costs.
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- Processing Time: Once we receive and inspect your returned item, we will process your refund or exchange within 5 business days.
- Refund Method: Refunds will be issued to the original payment method.
- Exchanges: If you opt for an exchange, the replacement item will be shipped once the original is received and inspected.
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We sell a wide range of products, and some categories have specific return conditions:
- Computers & Peripherals
Includes: Computer Components, Data Input Devices, Computer Cables, Monitors & Accessories, Printers & Scanners, Data Storage, Networking, Batteries & Power Supplies, Computers, Warranty & Support, Software - Must be returned with all accessories and original packaging.
- Software is non-returnable once opened or activated, unless faulty.
- Check product descriptions for warranty details; warranty claims should be directed to the manufacturer.
- Pro/Consumer AV & Photo
Includes: Audio Visual Equipment, Photo & Video Equipment - Must be returned unused unless faulty.
- Industrial & Lab Equipment
- May require additional inspection due to specialized use.
- Telecom & Navigation
- Must include all components (e.g., chargers, manuals).
- Stationery & Office Supplies
- Consumables (e.g., ink cartridges) are non-returnable once opened.
- Presentation Supplies
- Must be unused and in original packaging.
For category-specific questions, contact our customer service team.
- Computers & Peripherals
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Some products, such as computers and electronics, may include a manufacturer’s warranty. Please refer to the product description for details. Warranty claims should be made directly with the manufacturer.
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For return inquiries, contact us at:
- Phone: +44 333 050 1626
- Email: support@maznun.com
- Online Contact Form: Contact us
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MAZNUN LTD is committed to a fair and transparent return process. If you have questions or need assistance, our customer service team is here to help.
